Open Position

Guest Relations  Supervisor

 

Job Highlights

Maintain high service quality of Call Centre

  • Handle enquiries and resolve complaints
  • At least 2 years’ relevant working experience

 

Job Description

Duties
Reporting to the Park Manager your major responsibilities include:

  • Lead the daily operations of the Guest Relations team
  • Maintain high service quality of Call Centre
  • Handle enquiries and resolve complaints via various channels
  • Enhance guest service skills and product knowledge of staff
  • Provide training for front-line staff as necessary
  • Prepare monthly reports and handle any ad hoc projects as required

Requirements

  • Higher diploma or above in hospitality or related disciplines
  • At least 2 years’ relevant working experience with minimum 1 years’ experience in supervisory level, preferably experience in Call Centre or tourism attraction
  • Highly proficient in written English and Chinese is an advantage
  • Good command of spoken English and Chinese. Mandarin is preferable
  • Detail-oriented with good organizing and analytical skills
  • Able to work independently and work with different levels of people
  • High level of computer skills in MS Office

If you want to work for people who make you feel motivated, focused on your development and appreciated, then we’d love to hear from you. Submit your cover letter and a current CV directly to:careers@superpark.com.hk

Your cart

Total
Euro
Shipping and discount codes are added at checkout.