Open Position

Guest Relation Assistant Manager / Supervisor

 

Responsibilities

  • To assist the Park Manger to plan, execute and monitor the quality service and activities
  • Drive the investigation of all customer complaints, to facilitate resolution as well as implementation of corrective and preventive actions
  • Promote service quality assurance best practice, organize quality assurance training, and drive continuous improvement in service quality assurance
  • Analysis, recommend and implement initiative related quality service for continual improvement in its operation and effectiveness
  • Liaise with various internal and external departments for handling complaints in both of routine and regulatory issues, in compliance with company policies and procedures
  • Lead and manage a small team and ensure the team perform consistent service standard
  • Other ad-hoc tasks as assigned by Park Manager

Requirement:.

  • Minimum 5 years’ relevant experience in guest relation / contact center, preferably in the field of hotel, travel agent, telecom or event agency
  • Effective communication, interpersonal and negotiating skills
  • Good communication, interpersonal and analytical skills, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Be creative, energetic and enthusiastic.

If you want to work for people who make you feel motivated, focused on your development and appreciated, then we’d love to hear from you. Submit your cover letter and a current CV directly to:careers@superpark.com.hk

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